Making help more helpful.
The brief for this project was to identify pain points for the main help landing page, to increase user satisfaction all the while adhering to Dell design standards. Attention was to be paid to support all customer types and allow for easy product identification.
Quantitative user testing sessions allowed for quick identification of the landing page's main flaws.
A peer review of other help sections helped to identify common practices and standards.
Rapid paper prototyping allowed me to explore potential solutions before proceeding to a clickable prototype.
A clickable prototype would help validate design decisions and allow for user testing.
Following the user testing I could proceed on to the design phase. Here it would be important to ensure UI elements were clear and obvious while also adhering to Dell's Brand Standards.
The website was responsive so it was important to keep responsive practices in mind throughout the design process.